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How can we help you?

Find answers to common questions about eSIM technology, data plans, and managing your global connectivity.

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Can I renew an eSIM

An eSIM stays active for renewals for 90 days after expiration of the subscription. During that time you can activate another package for the same or another supported region.

history Refined on Nov 14, 2026
Reference #82
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How can I install the eSIM?

🏠 Before you leave home

  1. Turn off roaming on your device This prevents your regular SIM from accidentally connecting to expensive networks.

  2. Make sure your phone has an internet connection You’ll need Wi-Fi or mobile data to scan and install the eSIM.

  3. Scan the QR code and install your eSIM Follow the on-screen prompts. Don’t worry — it won’t activate yet.

  4. ⚠️ Important: Do not activate the eSIM before you arrive at your destination Activation starts the valid usage period. Wait until you land to turn it on.

  5. Disable your local SIM card This avoids any accidental roaming charges from your home plan.

✈️ After you arrive at your destination

  1. Activate your new eSIM Go to your device’s mobile/cellular settings and turn the eSIM line on.

  2. Turn roaming ON for your eSIM Yes — roaming needs to be enabled for the eSIM to work abroad. This only applies to your eSIM, not your home SIM. ✅ You’re all set!

Enjoy your trip with instant, hassle-free data.

history Refined on Nov 14, 2026
Reference #77

Still have questions?

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